Shipping policy

Fast, Reliable & Discreet Delivery 

At ShapesWear Store, we know that when you place an order, you’re not just buying a product — you’re trusting us with your comfort, confidence, and privacy. That’s why we’ve carefully designed our shipping process to be fast, secure, and completely discreet from start to finish.

From the moment you complete your purchase, our team begins preparing your order with attention to detail and care. Every item is carefully inspected, packed safely, and handled with professionalism to ensure it reaches you in perfect condition.

We also understand that privacy matters, especially when shopping for intimate wear. That’s why all orders are shipped in plain, unbranded packaging with no product details visible on the outside. You can shop with full confidence knowing your order remains completely confidential.

Our goal is to make your entire experience smooth and stress-free. We partner with reliable courier services to ensure timely delivery and provide tracking updates so you can stay informed every step of the way.

At ShapesWear Store, we’re committed to delivering not just products, but a seamless and trustworthy experience — because you deserve to feel confident from the moment you order to the moment your package arrives 

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed on Sundays or public holidays
• You will receive a confirmation email once your order is shipped

Shipping Time

Delivery times may vary depending on your location:

• Local Orders (Pakistan): 3–7 business days
• International Orders: 7–15 business days

Please note that shipping times are estimates and may vary due to external factors such as customs or courier delays.

Shipping Costs

• We offer standard shipping rates calculated at checkout
• Occasionally, we run Free Shipping promotions — stay tuned!

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your order anytime to stay updated on delivery status.

Discreet Packaging

Your privacy matters to us 

All orders are shipped in plain, unbranded packaging with no mention of the product inside. Shop with complete confidence and peace of mind.

Delays & Issues

While we always aim to deliver your order within the estimated time, there may occasionally be delays that are beyond our control. These can happen due to a variety of reasons, including high order volumes during sales or peak seasons, unexpected courier service disruptions, weather conditions, or customs processing for international shipments.

During busy periods, processing and delivery times may take slightly longer than usual, but please rest assured that your order is on its way. For international deliveries, customs clearance procedures may also cause delays depending on your country’s regulations.

If your order is taking longer than expected, there’s no need to worry — we are here to support you. Our team will gladly assist you in tracking your package and providing updates to ensure you stay informed throughout the process.

Incorrect Address

To ensure smooth and timely delivery, it is very important that you provide accurate and complete shipping details at checkout. This includes your full name, address, city, postal code, and contact number.

ShapesWear Store is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer. If an order is returned to us due to an address issue, additional shipping charges may apply for reshipment.

If you realize that you have entered the wrong shipping details, please contact us as soon as possible after placing your order. We will do our best to update the information before your order is dispatched.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend taking the following steps:

• Check with family members, neighbors, or anyone who may have received the package on your behalf
• Look around your delivery location (such as mailbox, porch, or security desk)
• Contact your local courier office for more information

If you are still unable to locate your package, please reach out to our support team. While we cannot guarantee replacement for packages marked as delivered, we will do our best to assist you in resolving the issue and guide you through the next steps.

Your satisfaction is important to us, and we are committed to helping you in any way we can.

Need Help?

If you have any questions or concerns regarding your order or shipping, please don’t hesitate to contact us. Our support team is friendly, responsive, and always ready to assist you.

 support@shapeswearstore.com

We aim to respond to all inquiries as quickly as possible, so you can enjoy a smooth and worry-free shopping experience