RETURNS & REFUND POLICY

Simple, Transparent & Reliable Returns

At ShapesWear Store, customer satisfaction remains at the core of everything we do. We are committed to providing products that meet high standards of quality, comfort, and fit. Every item is carefully selected and inspected to ensure it reaches you in excellent condition.

We understand, however, that online shopping may not always result in the perfect match. Differences in sizing, expectations, or personal preferences can occur. For this reason, we have established a clear and structured return and refund process to ensure that any concerns are handled efficiently and professionally.

Our goal is to provide a smooth and transparent experience, giving you complete confidence when shopping with us.

Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

• The item must be unused, unworn, and in its original condition, free from any signs of use
• All original tags, labels, packaging, and hygiene seals (where applicable) must remain intact
• The product must not have been washed, altered, or damaged after delivery

All returned items are carefully inspected upon receipt. If a returned product does not meet these requirements, the return request may be declined in accordance with our policy.

Non-Returnable Items

Due to the nature of our products and for hygiene protection, certain items are not eligible for return or exchange under any circumstances. These include:

• Underwear and intimate garments once opened, tried on, or worn
• Items returned without original packaging, tags, or hygiene seals
• Products marked as final sale, clearance, or non-returnable at the time of purchase

We strongly encourage customers to review product descriptions, size guides, and specifications carefully before placing an order to ensure the most suitable selection.

Exchanges

We recognize that selecting the correct size—especially for items such as shapewear, bras, and sportswear—can sometimes be challenging. If you require a different size, we offer exchanges subject to availability.

• Exchange requests must be submitted within 7 days of delivery
• Items must meet all return eligibility criteria
• Exchanges are processed only after the original item has been received and approved
• Shipping costs for exchanges may be the responsibility of the customer, unless the exchange is due to an error on our part

Our support team will guide you through the exchange process to ensure it is handled efficiently.

Refund Policy

Once your returned item is received and undergoes inspection, you will be notified regarding the status of your refund request.

If approved:

• Refunds will be issued to the original payment method used at checkout
• Please allow 5–10 business days for the refund to be processed, depending on your payment provider or financial institution

Please note:

• Shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect item
• If the return does not meet eligibility requirements, a refund may not be issued

Return Process

To initiate a return, please follow the steps below:

1. Contact our support team at support@shapeswearstore.com
2. Provide your order number, along with a clear explanation of the reason for return
3. Our team will review your request and provide detailed return instructions
4. Carefully pack the item in its original packaging and ship it to the address provided

Returns must not be sent without prior approval. Unauthorized returns may not be accepted or processed.

Damaged or Incorrect Items

In the unlikely event that you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

To ensure prompt resolution, kindly provide:

• Your order number
• Clear photographic evidence of the issue

Upon review, we will take appropriate action, which may include a replacement, exchange, or full refund at no additional cost to you.

Return Shipping

• Customers are responsible for return shipping costs, unless the item received is defective or incorrect
• We strongly recommend using a reliable and trackable shipping service to ensure safe delivery
• ShapesWear Store is not liable for lost or delayed return shipments

Proper packaging is essential to prevent damage during transit.

Hygiene & Safety Assurance

As a retailer specializing in intimate wear, we uphold strict hygiene and quality standards. Every returned item is thoroughly inspected to ensure it complies with our safety and resale policies.

This approach allows us to maintain the highest level of cleanliness, safety, and product integrity for all customers.

Need Assistance?

If you require further clarification regarding returns, exchanges, or refunds, our support team is available to assist you.

 support@shapeswearstore.com

We are committed to responding promptly and ensuring that your concerns are addressed in a professional and satisfactory manner.

Our Commitment

At ShapesWear Store, we are dedicated to delivering a reliable and trustworthy shopping experience. Our return and refund policy is designed to be fair, transparent, and customer-focused, allowing you to shop with confidence and peace of mind every time.